PRIVACY POLICY

Last Updated: 20 September 2026

Ashriva (“Ashriva”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how Ashriva collects, uses, stores, and protects personal information when you visit or use ashriva.co, place an order, contact us, or otherwise interact with our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information that you provide to us when you use our website, place an order, contact us, or otherwise interact with Ashriva.

Depending on how you use our website, this may include:

  • Name

  • Email address

  • Mobile or telephone number

  • Billing and shipping address

  • Order and purchase details

  • Information provided when you contact us

  • Information submitted through forms or other website features

  • Any other information you voluntarily provide to us

We collect only information that is reasonably necessary for the relevant purpose.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including information such as:

  • IP address

  • Browser type and version

  • Device and operating system information

  • Date and time of your visit

  • Pages or products viewed

  • Website interactions

  • Referring website or search terms, where available

  • Cookies and similar technologies

We refer to this as automatically collected or device information.

2. HOW WE USE YOUR INFORMATION

We may use your personal information for purposes including:

  • Processing and fulfilling your orders

  • Arranging delivery of your purchases

  • Processing payments through authorised payment service providers

  • Sending order confirmations and transactional updates

  • Responding to your questions, enquiries, and customer-service requests

  • Processing replacement or other order-related requests

  • Maintaining records of transactions

  • Improving our website, products, services, and customer experience

  • Maintaining website security and preventing fraud, misuse, or unauthorised activity

  • Complying with applicable legal, regulatory, accounting, and other requirements

  • Sending promotional communications where permitted and where you have chosen to receive them

We process personal information only for lawful and relevant purposes.

3. PAYMENT INFORMATION

When you place an order through Ashriva, your payment may be processed by an authorised third-party payment service provider.

Ashriva does not directly store your complete debit card, credit card, banking, or other payment credentials on its own systems. Payment information is processed by the relevant authorised payment service provider in accordance with its privacy and security practices.

4. COOKIES AND SIMILAR TECHNOLOGIES

Ashriva may use cookies and similar technologies to help our website function properly, remember certain preferences, understand how visitors use the website, improve website performance, and maintain website security.

Cookies may also be used by certain third-party services integrated with our website.

You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the website.

5. HOW WE SHARE YOUR INFORMATION

We may share personal information with third parties where reasonably necessary to operate Ashriva, provide our services, fulfil your orders, or comply with applicable law.

These parties may include:

  • Website hosting and technology service providers

  • Payment service providers

  • Shipping and delivery partners

  • Customer-support and communication service providers

  • Website analytics, security, or technical service providers

  • Professional or legal advisers where necessary

  • Government authorities or other parties where disclosure is required or permitted by law

We share only information that is reasonably necessary for the relevant purpose.

We do not sell or rent your personal information to third parties.

6. ORDER AND DELIVERY INFORMATION

When you place an order with Ashriva, certain information may need to be shared with payment, technology, and shipping or delivery partners so that your order can be processed and delivered.

For example, your name, contact number, and delivery address may be provided to the relevant delivery partner for the purpose of delivering your order.

7. DATA SECURITY

We take reasonable technical, organisational, and administrative measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Where we become aware of a personal data breach that requires action or notification under applicable law, we will take appropriate steps in accordance with the law.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Fulfilling and maintaining records of orders

  • Providing customer support

  • Processing replacements and resolving disputes

  • Maintaining business and transaction records

  • Meeting legal, accounting, tax, and regulatory requirements

  • Protecting our legitimate business interests

When personal information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to any legal or regulatory requirements that require us to retain it.

9. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Request information about the personal data we process about you

  • Request correction of inaccurate or incomplete personal information

  • Request deletion of personal information where applicable

  • Withdraw consent where processing is based on consent

  • Raise a grievance regarding the processing or handling of your personal information

  • Exercise other rights available to you under applicable data-protection law

If you wish to exercise an applicable privacy right, you may contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests.

10. MARKETING COMMUNICATIONS

If you choose to receive promotional communications from Ashriva, we may contact you regarding products, new launches, offers, or other Ashriva updates.

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

You may continue to receive essential transactional communications relating to orders or enquiries you have made with us.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

These third parties operate independently from Ashriva and may have their own privacy policies and practices.

Ashriva is not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

12. CHILDREN'S PRIVACY

Ashriva's website is not specifically directed towards children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable laws.

When we make changes, we will publish the updated Privacy Policy on this page and revise the Last Updated date.

We encourage you to review this page periodically.

14. CONTACT US

If you have any questions, concerns, requests, or grievances regarding this Privacy Policy or the way Ashriva handles your personal information, please contact us:

Ashriva
Email:
Website: ashriva.co

We will make reasonable efforts to address privacy-related enquiries and grievances within the timeframe required under applicable law.