REFUND & REPLACEMENT POLICY

Last Updated: 20 September 2026

At Ashriva, we carefully pack and dispatch every order. As our products are devotional journals and personal-use items, Ashriva follows a replacement-only policy and does not offer general returns or refunds for change of mind, incorrect selection, or other reasons unrelated to an eligible replacement.

Please read this policy carefully before placing an order.

1. REPLACEMENT-ONLY POLICY

Ashriva does not offer general returns or refunds.

We will provide a replacement where the product delivered to you is:

  • Damaged during transit

  • Defective

  • Incorrect or different from the product ordered

  • Missing essential components that were included with the purchased product

  • Otherwise eligible for replacement under this policy

Replacement requests are subject to verification and the conditions described below.

Nothing in this policy limits any rights or remedies available to you under applicable law.

2. ORDER CANCELLATION

You may request cancellation of your order at any time before the order has been shipped.

Once an order has been shipped, it cannot be cancelled.

To request a cancellation before shipment, please contact us as soon as possible at hello@ashriva.co with your order details.

If your cancellation request is received after the order has been shipped, the cancellation will not be accepted.

Where an eligible pre-shipment cancellation is accepted after payment has already been made, the applicable amount will be refunded through the relevant payment method, subject to applicable payment-processing procedures and applicable law.

3. ORDERS REJECTED OR REFUSED AT DELIVERY

Please ensure that you are available to receive your order when it is delivered.

If you refuse or reject an order at the time of delivery, the order will not automatically qualify for a refund.

Where a delivery is unsuccessful because the recipient refuses to accept the parcel, Ashriva may request the delivery partner to make additional delivery attempts.

We may attempt up to three delivery attempts where operationally possible.

If the parcel remains undelivered after the available delivery attempts because the recipient has refused, rejected, or failed to accept the order, any refund will be handled in accordance with this policy and applicable law, taking into account the circumstances of the failed delivery and any applicable shipping or return-to-origin costs.

4. ELIGIBILITY FOR REPLACEMENT

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us verify the issue, you may be asked to provide:

  • Your order number

  • Photographs or videos clearly showing the issue

  • Photographs of the packaging, shipping label, and parcel

  • A description of the problem

  • Any other information reasonably required to assess the replacement request

Please retain the original product and packaging until your request has been reviewed.

5. DAMAGED ORDERS

If your journal or other product is damaged during transit, please notify us within the applicable timeframe and provide clear photographs or videos of both the product and its packaging.

After reviewing the claim, Ashriva may approve a replacement where the damage is verified and the request qualifies under this policy.

6. INCORRECT PRODUCT

If you receive a product different from the product you ordered, please contact us within 48 hours of delivery.

Once the error has been verified, Ashriva will arrange an appropriate replacement.

7. DEFECTIVE PRODUCTS

If you believe that your product has a manufacturing or other product defect, please contact us within 48 hours of delivery with details and supporting photographs or videos.

If the defect is verified and the product qualifies under this policy, Ashriva will provide a replacement.

8. ITEMS NOT ELIGIBLE FOR REPLACEMENT

Replacement requests may not be accepted where the issue has resulted from:

  • Normal wear and tear

  • Improper use or handling

  • Damage caused after delivery

  • Accidental damage caused by the customer

  • Failure to follow reasonable care or usage instructions

  • Personal preference or change of mind

  • Choosing the wrong product

  • Minor variations in colour or appearance caused by differences in screens or photography

  • Any other circumstance that does not constitute a genuine product defect, damage, or fulfilment error

9. REPLACEMENT PROCESS

Once we receive your request and the required information, Ashriva will review the issue.

If your request is approved, we will communicate the replacement process to you.

Depending on the circumstances, we may require the original product to be returned before a replacement is dispatched.

Replacement availability may depend on stock. If the same product is unavailable, Ashriva may provide an appropriate alternative or another resolution in accordance with applicable law.

10. NO CASH REFUNDS FOR ELIGIBLE REPLACEMENT CLAIMS

Where a replacement is approved, Ashriva's standard resolution is replacement of the eligible product rather than a cash refund.

Refunds will not ordinarily be provided in place of an eligible replacement, except where required by applicable law or where Ashriva determines another resolution is appropriate.

11. SHIPPING CHARGES

For an approved replacement arising from a verified damaged, defective, or incorrect product, Ashriva will arrange the applicable replacement shipping.

For cancellation requests, delivery failures, refused deliveries, or other situations not covered as an eligible replacement, any applicable shipping or other costs will be handled in accordance with this policy and applicable law.

12. CONTACT US

For cancellation requests or replacement-related enquiries, please contact us at:

Ashriva
Email:
Website: ashriva.co

Please include your order number and relevant details so that we can assist you efficiently.

Important: This policy is intended to explain Ashriva's normal cancellation, refund, and replacement practices. It does not exclude or restrict any rights, remedies, or obligations that apply to Ashriva under applicable Indian law.